Types of Information Collected
When you apply for a trial or subscribe to our products, Envision Chart collects information about you. Information collected may include all or a portion of the following; name, address, phone, email, referring agent/broker, complete credit card details, demographic details, and any responses to questions found on forms or those verbally communicated. For subscribers to our charting indicators, Envision Chart requires verification of your computer machine ID for the authorization of tools. This is solely to better serve you as a customer and ensure proper signal implementation.
How Information is Obtained
This information may be collected by Envision Chart from the consumer, brokerage firm, clearing firm, or relevant affiliates through online registration forms, email, paper documentation, verbal communication, and other means used throughout the course of our business.
Use of Collected Information
Information is collected by Envision Chart to ensure timely delivery our products, support of subscribers, and collection of payments for your active subscriptions. Your credit card payments details are kept strictly confidential with Envision Chart and shared with no third parties under any circumstances whatsoever. Our website payment processing is provided through a Secure Sockets Layer (SSL) Certificate enabling secure e-commerce, communications, and interactions when purchasing your subscriptions.
We may share personal information with our affiliates for business purposes, such as servicing customer subscriptions and informing customers about new products and services, and as permitted by applicable law. This does not include your credit card payment information. Again, this is strictly confidential. Our affiliates may be companies such as third party software providers, brokerage firms, futures commission merchants, advertisers, and other entities that may be necessary to support or enhance your experience with Envision Chart.
Envision Chart does allow for select affiliates to advertise their services on our website as they relate to supporting our products. Prior to inquiring on our affiliates' banner advertising, you should carefully review their respective Privacy Policies. Our advertising affiliates reserve the right to contact you in response to your inquiries. While we do our best to work with affiliates that we believe are reputable, Envision Chart may not be held responsible for the business practices of our advertisers. If you encounter a negative experience with our affiliates, please let us know at support@EnvisionChart.com
In order to ensure security and protection of collected information, all employees are aware of our security policy and practices. Web security is constantly reviewed. Access to the information is limited and only obtained through codenames and passwords. Any loss, misuse, or alteration of information is prohibited followed by appropriate action and termination of the employee.
"Deactivating" refers to the process by which Personally Identifiable Information, upon request, is removed. Because of backups and records of deletions, it may be impossible to delete a consumer's entry without some residual information. An individual who requests to have Personally Identifiable Information deactivated will be functionally deleted. We will not sell, transfer, or use the information relating to a deleted individual in any way. To deactivate your account, please contact us.
Correct & Update Information
Personal information collected through Envision Chart may be corrected or updated through various methods. All information must be updated by contacting EnvisionChart.com directly. Please contact us with any changes. We are not responsible for any negative effects that may result from our subscribers' failure to keep us informed of new contact information. Member Services will respond within 48 hours of your request to confirm that your information has been updated. If you fail to receive confirmation within this period, please contact Member Services directly.
Notification of Changes
In the event that there is a change in the privacy practices of Envision Chart, all subscribers will be
contacted via the e-mail address on record. If this e-mail address is not valid, a written notice will be sent to the street address on record.
Envision Chart abides by the laws and guidelines of the Internet. We welcome any inquiries as to the use of collected information and cookies, product capabilities, or company methods and practices. If you have any questions, comments or corrections regarding personally identifiable information obtained through us, please contact us.